Shipping & Returns
Shipping Policy
We will do our best to contact the order recipient if we cannot locate the nominated address and if the recipient is not contactable, we will do our best to determine a safe location to leave your order. If the order contains perishable/fresh/frozen products, the order will be returned to the warehouse and a fee of $15 will be charged for re-delivery.
Items may at times be out of stock or temporarily unavailable. We will notify the customer on refunding the cost of product(s)
Any issues must be reported to customer service within 24hours of delivery
Delivery Coverage
*Free delivery orders valued over $50 (after discount) within Sydney metro area^
^Map below outlines the deliverable areas and are subject to change without notice.
We will continue to expand our service to cover more areas. Stay tune!
Return & Exchange Policy
Quality and Freshness Guarantee
At WeCart, we take pride in delivering the top quality and freshest products. If we didn’t meet your expectations, we would love to hear from you and make thing right.
To request a refund, please contact our customer service team at mailto:Contactus@wecart.com.au
within 24 hours of delivery.
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Refunds and Returns Conditions
- Refund requests must be made within 24 hours of delivery.
- Any refunds will be made to the original method of payment.
- We may ask for photos of items with quality concerns to ensure we understand the issue
- We will not provide a refund or return for change of mind